If the town square now includes public discourse online, democratic governments in the 21st century are finding that part of civic life now includes listening there. Given what we’ve seen in this young century, how governments deal with social media is now part of how they deal with civil liberties, press freedom, privacy and freedom of expression in general.
At the end of Social Media Week 2012, I moderated a discussion with Matt Lira, Lorelei Kelly our Clay Johnson at the U.S. National Archives. This conversation explored more than how social media is changing politics in Washington: we looked at its potential to can help elected officials and other public servants make better policy decisions in the 21st century.
I hope you find it of interest; all three of the panelists gave thoughtful answers to the questions that I and the audience posed.
Last week was “Social Media Week” here in DC. The week featured speakers, panels, workshops, events, and parties all across the District, celebrating tech and social media in the nation’s Capital, including a special edition of the DC Tech Meetup. I moderated four panels, participated in a fifth and attended what I could otherwise. I found the occasion to be a great way to meet new people around the District. Following is a storify of some of my personal highlights, as told in tweets and photographs. This is by no means representative of everyone’s experiences, which are as varied as the attendees. It’s solely what I saw and what lingered from the social media week that was.
Last week, the General Service Agency’s Center for Excellence in Digital Government, the USDA and the Federal Web Managers Social Media Sub-Committee hosted a social media open house at USDA headquarters in Washington, D.C. Here’s what I learned, as told using social media — in this case, an iPhone, Twitter and Instagram.
Millions of people around the world are aware that the U.S. Department of State is using Twitter, Facebook and YouTube. Between them, the U.S. Department of State, U.S. embassies and consulates now collectively manage:
125 YouTube channels with 23,940 subscribers and 12,729,885 million video views
195 Twitter accounts with 1,403,322 followers;
288 Facebook pages with 7,530,095 fans.
The U.S. Department of State also maintains a presence on Flickr, Tumblr, and Google+, and an official blog, DipNote. Its embassies and consulates also maintain a presence on these social media platforms and produce their own blogs.
What many U.S. citizens may not realize is that U.S. foreign service officers are also practicing public diplomacy on China’s Weibo microblogging network or Russia’s vkontakte social network. The U.S. Department of State also publishes social media content in 11 languages: Arabic, Chinese, Farsi, French, English, Hindi, Portuguese, Russian, Spanish, Turkish, and Urdu. Many embassies are also tweeting in local languages, including German, Indonesian, Korean, and Thai.
That’s a lot of talking, to be sure, but in the context of social media, a key question is whether the State Department is listening. After all, news about both human and natural crises often breaks first on Twitter, from the early rumblings of earthquakes to popular uprisings.
This morning, three representatives from the U.S. Department of State shared case studies and professional experiences gleaned directly from the virtual trenches about how does social media is changing how public diplomacy is practiced in the 21st century. In the video embedded below, you can watch an archive of the discussion from the New America Foundation on lessons learned from the pioneers who have logged on to share the State Department’s position, listen and, increasingly, engage with a real-time global dialogue.
The Web changed Washington in one of most powerful uses of the Internet as a platform for collective action the world has ever seen. What does that mean for the future? This afternoon, a powerhouse panel of of big thinkers will talk about the implications of the networked protests that halted the progress of the Stop Online Piracy Act and Protect IP Act in the U.S. Congress. Susan Crawford, Nicco Mele, Elaine Kamarck, Reddit co-founder Alexis Ohanian, and the editorial director of TechPresident, Micah Sifry, will speaking at Harvard University at 4 PM ET today. The panel will be moderated by Alex Jones, director of the Harvard Shorenstein Center Director. The livestream is embedded below. If you’re interested, video of Clay Shirky’s 2011 lecture on journalism and free speech is looping on the channel.
If you’re interested in public diplomacy in the age of social media, I hope you’ll join me (either virtually or in person) at the New America Foundation next week, where I’ll be moderating a discussion on how the latest connection technologies are being applied to statecraft in the 21st century. Who’s participating and why? What have been some lessons learned from the pioneers who have logged on to listen and engage?
I’ll be talking with the following three representatives from the U.S. Department of State, each of whom will share case studies and professional experiences gleaned directly from the virtual trenches:
Suzanne Hall, Senior Advisor for Innovation in the Bureau of Educational and Cultural Affairs, U.S. Department of State
Ed Dunn, Acting Director the U.S. Department of State’s Digital Communications Center, U.S. Department of State
Nick Namba, Acting Deputy Coordinator for Content Development and Partnerships, U.S. Department of State’s Bureau of International Information Programs (IIP), U.S. Department of State