Back in January, Govfresh founder wrote about how San Francisco can “get its Gov 2.0 groove back,” offering six recommendations to the city government to use technology better.
When asked for comment, San Francisco chief innovation officer Jay Nath (@Jay_Nath) responded to Fretwell’s suggestions via email. While I’ll be sharing more from Nath and SF CIO Jon Walton over at the O’Reilly Radar civic innovation channel, in the meantime I’m publishing his specific responses to those recommendations below.
Build the best mayoral website in the world
Nath: We can always improve how we communicate with our constituents. If we were to undertake an effort to redesign the Mayor’s site, we should take a holistic approach and not just focus on the Mayor’s site. The approach NYC took to invite their design community is one that I think is very smart and something that SF should consider.
Use “Built in SF” technology
Nath: We agree and launched our City Hall iZone concept where we pilot great local technologies and services. We frequently meet with great companies like Square, Twitter, Uber, Yammer and invite each of them to work with the City. Specifically, we’re actively exploring Yammer, Zendesk, Get Satisfaction, Cozybit and 802.11s mesh, Google+ hangouts, and others. Additionally, we’re already using local tech like WordPress (which powers our innovation site), Twitter via Open311API, and Instagram.
Go back to the (data) fundamentals
Nath: We have an open data roadmap to strengthen our leadership in this area. It’s in our 2012 innovation portfolio as well. Our goal is to structurally change how we share data so that our default position is one of sharing. One idea is to require that all software purchased that stores structured data to have a public API. As we secure staffing for this effort, we will invite the community to help us shape the final form and execute.
Leverage the civic surplus
Nath: I would argue that we’ve done a great job in this area. Last summer, we partnered with Gray Area Foundation for the Arts (GAFFTA) to produce the “Summer of Smart.” This series of hackathons produced over 20 prototypes, 500 participants and 10,000 hours of civic engagement. We’ve continued our efforts this year with the City’s first unhackathon around taxi dispatch and real-time mass communication. Our Mayor and transit director both attended the event and thanked our community for their efforts to make SF a better city.
Additionally, we launched our citizen engagement platform, ImproveSF, in a very big way in April.
Open source the infrastructure
Nath: While we can do more to increase open source software adoption, I want to
recognize our efforts to date:
- open source policy
- SFPark Android/iPhone app
- Enterprise Addressing System
- LAMP as an option for internal customers
- Pligg (DataSF)
- Several Drupal applications
Additionally, the idea of moving our City from the existing CMS (Vision) to WordPress is not just about open source technology. We, as a City, made the decision to utilize Vision CMS a couple of years ago and the switching costs to migrate to WordPress currently outweigh the benefits. I will encourage the City to strongly consider WordPress, Drupal, etc for consideration when Vision no longer meets our needs.
Give citizens a dashboard
Nath: This is more than just adopting the IT Dashboard. We have to implement the governance and project management model to ensure that the data is accurate. This is something we need to do but requires time and culture change. I agree that we need to increase access to high value datasets like expenditures. This is part of our open data roadmap and will receive renewed focus in 2012.