How do you build online community and moderate social media?
— merici (@merici) February 14, 2012
Last month, I wrote a popular post on the value of blog comments. My take: Whether you choose to have comments or not speaks to whether you want to create an online community, which requires a human’s touch to manage and moderate, or to simply publish your thoughts publicly online, without making the necessary commitment of time and patience.
As is often the case, I agree with Mathew Ingram: blog comments are worth the effort. Last week, I had the opportunity to expand upon what I meant in a public forum here in the District of Columbia during Social Media Week.
Creating and managing high quality online conversations isn’t easy but I strongly believe that it’s worth it. Following is a storify of the online conversation that emerged on the Twitter “backchannel” during the panel discussion and some rules of the road that explain how I’m approaching moderation on Facebook and Google+, where I now have over 50,000 circlers/subscribers combined.
On moderating Facebook and Google+ public pages
Over the past year, I’ve seen a lot of spam and pornography links pop up on the blogs I moderate, on Facebook and on the Google+. Fortunately, Google and Facebook both give us the ability to moderate comments and, if we wish, to block other people who do not respect the opinions or character of others. Last month, I saw a lack of clarity about my approach to online community, so here’s how I think about it, with a nod to Dan Gillmor’s example:
I can and do block spammers and people posting links to pornography.
I generally leave comments on my blogs, precisely because I value conversations, despite the issues that persist online. I have been moderating discussion in online forums and blogs for many years, including those of my publishers.
Insulting me, slandering my employer or my professional work won’t help your case. Insulting others will ruin it. I was a teacher in my twenties. I would not tolerate disrespectful behavior in my classroom, either to me or to other students. If you can’t be civil and continue to insult others, much less the person hosting the forum, you were asked to leave and see the principal.
If the behavior persists, you will lose the privilege of participating in the class at all. Eventually, you get expelled. On Google+ or blogs, that takes the form of being defriended, banned or blocked from my public updates. I prefer not to block users but I will do so. I respect your right to speak freely on your own blog, Twitter, Facebook or Google+ account, whether that involves cursing or ignorance.
I strongly believe in the First Amendment, with respect to government not censoring citizens. That said, I do not feel obligated to host such speech on my own blog, particularly if it is directed towards other commenters. I believe that building and maintaining healthy communities, online of offline, requires that the people hosting them enforce standards for participation that encourage civil dialogue.
I hope that makes sense to folks here. If not, you are welcome to let me know in the comments.