How do you build online community and moderate social media?

Last month, I wrote a popular post on the value of blog comments. My take: Whether you choose to have comments or not speaks to whether you want to create an online community, which requires a human’s touch to manage and moderate, or to simply publish your thoughts publicly online, without making the necessary commitment of time and patience.

As is often the case, I agree with Mathew Ingram: blog comments are worth the effort. Last week, I had the opportunity to expand upon what I meant in a public forum here in the District of Columbia during Social Media Week.

Creating and managing high quality online conversations isn’t easy but I strongly believe that it’s worth it. Following is a storify of the online conversation that emerged on the Twitter “backchannel” during the panel discussion and some rules of the road that explain how I’m approaching moderation on Facebook and Google+, where I now have over 50,000 circlers/subscribers combined.

On moderating Facebook and Google+ public pages

Over the past year, I’ve seen a lot of spam and pornography links pop up on the blogs I moderate, on Facebook and on the Google+. Fortunately, Google and Facebook both give us the ability to moderate comments and, if we wish, to block other people who do not respect the opinions or character of others. Last month, I saw a lack of clarity about my approach to online community, so here’s how I think about it, with a nod to Dan Gillmor’s example:

I can and do block spammers and people posting links to pornography.

I generally leave comments on my blogs, precisely because I value conversations, despite the issues that persist online. I have been moderating discussion in online forums and blogs for many years, including those of my publishers.

Insulting me, slandering my employer or my professional work won’t help your case. Insulting others will ruin it.
I was a teacher in my twenties. I would not tolerate disrespectful behavior in my classroom, either to me or to other students. If you can’t be civil and continue to insult others, much less the person hosting the forum, you were asked to leave and see the principal.

If the behavior persists, you will lose the privilege of participating in the class at all.
Eventually, you get expelled. On Google+ or blogs, that takes the form of being defriended, banned or blocked from my public updates. I prefer not to block users but I will do so. I respect your right to speak freely on your own blog, Twitter, Facebook or Google+ account, whether that involves cursing or ignorance.

I strongly believe in the First Amendment, with respect to government not censoring citizens. That said, I do not feel obligated to host such speech on my own blog, particularly if it is directed towards other commenters. I believe that building and maintaining healthy communities, online of offline, requires that the people hosting them enforce standards for participation that encourage civil dialogue.

I hope that makes sense to folks here. If not, you are welcome to let me know in the comments.

Alexander B. Howard is a DC-based a technology writer and editor. Previously, he was the Washington Correspondent at O'Reilly Media, where he covered the voices, technologies and issues that matter in the intersection of government, technology and society. If you're feeling social, you can follow him on Twitter, like him on Facebook or circle him on Google Plus In addition to corresponding for the O’Reilly Radar, he has contributed to the Huffington Post, Govfresh, Mashable, ReadWriteWeb, National Journal, The Atlantic, CBS News and Forbes. He graduated from Colby College with a bachelor's degree in biology and sociology. Currently, he is a resident of the District of Columbia, where he lives with his greyhound, wife, power tools, plants and growing collection of cast iron pans, many of which are frequently used to pursue his passion for good cooking.


Should the White House be spending time making animated GIFs?

Earlier today, however, a mechanical engineer named Claudio Ibarra commented on a Google+ thread that he thought that the animated GIF was a “waste.”

Beware openwashing. Question secrecy. Acknowledge ideology.

You could spend a long day listing all of the organizations or individuals who are putting government data online, from Carl Malamud to open government activists in Brazil, Africa or Canada.

What is the ROI of open government?

Putting a dollar value on clean water, stable markets, the quality of schooling or access to the judiciary is no easy task. Each of these elements of society, however, are to some extent related to and enabled by open government. If we think about how the fundamental democratic principles established centuries ago extend today purely […]

Cameras in the courtroom: Will SCOTUS ever go live online?

In an age where setting up a livestream to the Web and the rest of the networked world is as easy as holding up a smartphone and making a few taps, the United States Supreme Court appears more uniformly opposed to adding cameras in the courtroom than ever.

Samantha Power: OGP is President Obama’s signature governance initiative

On January 10th, 2013, the OpenGov Hub officially launched in Washington, DC. The OpenGov Hub has similarities to incubators and accelerators, in terms of physically housing different organizations in one location, but focuses on scaling open government and building community, as opposed to scaling a startup and building a business. Samantha Power, special assistant to […]

Civic app for finding flu shots goes viral

The 2012-2013 influenza season has been a bad one, with flu reaching epidemic levels in the United States.

Open Government Partnership hosts regional meeting in Chile

The Open Government Partnership (OGP) has released statistics on its first 16 months since its historic launch in New York City, collected together in the infographic embedded below. This week, Open government leaders are meeting in Chile to discuss the formal addition of Argentina to the partnership and the national plans that Latin American countries […]

African News Challenge funds data journalism and open government tech

The post-industrial future of journalism is already here. It’s just not evenly distributed yet. The same trends changing journalism and society have the potential to create significant social change throughout the African continent, as states moves from conditions of information scarcity to abundance. That reality was clear on my recent trip to Africa, where I […]

Election 2012: A #SocialElection Driven By The Data

Social media was a bigger part of the election season of 2012 than ever before, from the enormous volume of Facebook updates and tweets to memes during the Presidential debates to public awareness of what the campaigns were doing there in popular culture. Facebook may even have booted President Obama’s vote tally.

PollWatchUSA enables anyone with a smartphone to act as a poll monitor

Pollwatch, a mobile application that enabled crowdsourced poll monitoring, has launched a final version at, just in time for Election Day 2012. The initial iteration of the app was conceived, developed and demonstrated at the hackathon at the 2012 Personal Democracy Forum in New York City.


Follow GovFresh