Department of Defense: access to Internet-based capabilities is critical, despite risks

In 2011, Internet-based capabilities, including social networking, are no longer a “nice to have” at the Department of Defense. According to official documents, policies statements, and the example set by the chairman of the Joint Chiefs of Staff, these capabilities can and do contribute to the missions of the Pentagon. Yes, loose tweets may sink fleets, as a read of the U.S. Navy social media handbook reminds sailors, but the opportunities appear to balance the risks.

Eight days ago, a subtle shift in a Department of Defense memorandum catalyzed a broad discussion of what the next steps will be for the Department of Defense social media policy. Writing on Govloop, the government social network, Noel Dickover expressed concern about the expiration of the policy that he had been involved in drafting.

The DoD’s social media policy, titled, “Directive-Type Memorandum (DTM) 09-026 – Responsible and Effective …” will expire on March 1, 2011.  Through discussions with people in DoD, I’ve learned that the stated plan to replace this policy with a long-term Instruction has been shelved indefinitely, and all resources associated with this effort have been terminated.

Asked for comment, Lt. Col April Cunningham, spokesperson for Department of Defense, responded to a question about the implications of this change in policy for the Department of Defense, including the impact upon for service members and their families. [Emphases below are mine. -Ed.]

Internet-based capabilities, including social-networking services (SNS), have become integral tools for all manner of operations across the Department of Defense (DoD) and in collaboration with other federal agencies and the public. However, inconsistent development and implementation of policies regulating access to these capabilities among DoD components created confusion regarding what is or is not permissible. Establishing a DoD-wide policy allows the components to confidently, responsibly, securely and effectively utilize these tools, while ensuring consistent and open access for all DoD employees.

The review of Internet-based capabilities revealed that these capabilities have had a transformative effect on how the DoD does business internally and across the federal government. The DoD components, through their input, also revealed that they use these capabilities to communicate with many key stakeholder groups external to DoD, for purposes ranging from public affairs to recruiting to research and collaboration. Additionally, DoD families revealed how important Internet communication is to their morale and welfare during deployments.

As a result of these findings, it was determined that access to Internet-based capabilities is a critical functionality that must be preserved, despite some associated risks. Therefore, rather than restricting access to these capabilities, the NIPRNET must be configured and guidance integrated regarding the proper use of Internet-based capabilities into OPSEC education, training and awareness activities to allow safe use of them by all components.

This statement gibes with the Pentagon’s reply to Wired, which has reported that while the Pentagon may delete its social media office, the Pentagon will not ban social media. Instead, the DoD appears to be shifting to a posture where the use of social media, both in external and internal platforms, will be integrated into the work of all service members, aka “components. As Gartner government analyst Andrea di Maio put it, that position would validate the notion that social media is the new normal:

By dismantling their social media office (see article on Wired), which had been in place for two years, and making social media the responsibility of every member of his staff, the assistant secretary of defense for public affairs Douglas Wilson shows how the future of social media will look like.

No more specialized offices, no more social media silos, no more experts or consultants building new strategies. Social media is a tool, amongst many others, for public affairs professional to do their job more effectively and efficiently.

The next step is to realize that every single employee and soldier will end up using social media. Not for fun or as an additional task, but as one of the many tools to do their work. Be that communication, intelligence, administration, or combat.

Whether the Pentagon – or any other large enterprise – needs to have an office dedicated to evangelizing these tools or consulting internally upon their use will likely continue to be a topic of discussion throughout the business and government world. The immense size, complexity and mission of the Pentagon will continue it an important case study for the success of Gov 2.0 vs the beast of bureaucracy, although that same mission means that gaining full insight into what, exactly, is working (or not) is difficult.

Members of the military have long known that they must adapt to rapid technological change or founder, often with disastrous consequences. In 2011, that adjustment now means leveraging open source intelligence while carefully managing security and privacy risks. For certain parts of government, embracing the potential gains and mitigating the clear risks inherent of these platforms has moved from a “nice to have” to a “must have.”

To whit, the U.S. Army’s social media handbook, released to the public yesterday, is embedded below. The handbook earned quick approval from Jeremiah Owyang, one of the world’s top social media consultants, who called it excellent.