A tale of 42 tweets: Highlights from my first Social Media Week in DC

Last week was “Social Media Week” here in DC. The week featured speakers, panels, workshops, events, and parties all across the District, celebrating tech and social media in the nation’s Capital, including a special edition of the DC Tech Meetup. I moderated four panels, participated in a fifth and attended what I could otherwise. I found the occasion to be a great way to meet new people around the District. Following is a storify of some of my personal highlights, as told in tweets and photographs. This is by no means representative of everyone’s experiences, which are as varied as the attendees. It’s solely what I saw and what lingered from the social media week that was.

How does the State Department practice public diplomacy in the age of social media?

Millions of people around the world are aware that the U.S. Department of State is using Twitter, Facebook and YouTube. Between them, the U.S. Department of State, U.S. embassies and consulates now collectively manage:

  • 125 YouTube channels with 23,940 subscribers and 12,729,885 million video views
  • 195 Twitter accounts with 1,403,322 followers;
  • 288 Facebook pages with 7,530,095 fans.

The U.S. Department of State also maintains a presence on Flickr, Tumblr, and Google+, and an official blog, DipNote. Its embassies and consulates also maintain a presence on these social media platforms and produce their own blogs.

What many U.S. citizens may not realize is that U.S. foreign service officers are also practicing public diplomacy on China’s Weibo microblogging network or Russia’s vkontakte social network. The U.S. Department of State also publishes social media content in 11 languages: Arabic, Chinese, Farsi, French, English, Hindi, Portuguese, Russian, Spanish, Turkish, and Urdu. Many embassies are also tweeting in local languages, including German, Indonesian, Korean, and Thai.

That’s a lot of talking, to be sure, but in the context of social media, a key question is whether the State Department is listening. After all, news about both human and natural crises often breaks first on Twitter, from the early rumblings of earthquakes to popular uprisings.

This morning, three representatives from the U.S. Department of State shared case studies and professional experiences gleaned directly from the virtual trenches about how does social media is changing how public diplomacy is practiced in the 21st century. In the video embedded below, you can watch an archive of the discussion from the New America Foundation on lessons learned from the pioneers who have logged on to share the State Department’s position, listen and, increasingly, engage with a real-time global dialogue.

Video streaming by UstreaPARTICIPANTS

  • Suzanne Hall (@SuzKPH), Senior Advisor, Innovation in the Bureau of Educational and Cultural Affair, U.S. Department of State
  • Nick Namba (@nicholasnamba), Acting Deputy Coordinator for Content Development and Partnerships, U.S. Department of State’s Bureau of International Information Program
  • Ed Dunn (@EdAndDunn), Acting Director, U.S. Department of State’s Digital Communications Center

From analog to digital diplomacy: a snapshot of the evolution of the tools of the diplomat

A display of the evolution of tech at the State Department
A display at the U.S. State Department in Washington, D.C.

If you’re interested in public diplomacy in the age of social media, I hope you’ll join me (either virtually or in person) at the New America Foundation next week, where I’ll be moderating a discussion on how the latest connection technologies are being applied to statecraft in the 21st century. Who’s participating and why? What have been some lessons learned from the pioneers who have logged on to listen and engage?

I’ll be talking with the following three representatives from the U.S. Department of State, each of whom will share case studies and professional experiences gleaned directly from the virtual trenches:

  • SuzKPH
    Suzanne Hall
    , Senior Advisor for Innovation in the Bureau of Educational and Cultural Affairs, U.S. Department of State
  • EdAndDunn
    Ed Dunn
    , Acting Director the U.S. Department of State’s Digital Communications Center, U.S. Department of State
  • nicholasnamba
    Nick Namba
    , Acting Deputy Coordinator for Content Development and Partnerships, U.S. Department of State’s Bureau of International Information Programs (IIP), U.S. Department of State

If you have questions for the panel, please submit them and vote for others on Google Moderator. Of course, I’ll also be monitoring the hashtag for the event (#SMWdiplomacy) on Twitter during the event, along with comment threads on Google+ and Facebook.