Social media was a bigger part of the election season of 2012 than ever before, from the enormous volume of Facebook updates and tweets to memes during the Presidential debates to public awareness of what the campaigns were doing there in popular culture. Facebook may even have booted President Obama’s vote tally.
While it’s too early to say if any of the plethora of platforms played any sort of determinative role in 2012, strong interest in what social media meant in this election season led me to participate in two panels in the past two weeks: one during DC Week 2012 and another at the National Press Club, earlier today. Storifies of the online conversations during each one are embedded below.
Last month, I traveled to Moldova to speak at a “smart society” summit hosted by the Moldovan national e-government center and the World Bank. I talked about what I’ve been seeing and reporting on around the world and some broad principles for “smart government.” It was one of the first keynote talks I’ve ever given and, from what I gather, it went well: the Moldovan government asked me to give a reprise to their cabinet and prime minister the next day.
I’ve embedded the entirety of the morning session above, including my talk (which is about half an hour long). I was preceded by professor Beth Noveck, the former deputy CTO for open government at The White House. If you watch the entire program, you’ll hear from:
Victor Bodiu, General Secretary, Government of the Republic of Moldova, National Coordinator, Governance e-Transformation Agenda
Dona Scola, Deputy Minister, Ministry of Information Technology and Communication
Andrew Stott, UK Transparency Board, former UK Government Director for Transparency and Digital Engagement
Victor Bodiu, General Secretary, Government of the Republic of Moldova
Arcadie Barbarosie, Executive Director, Institute of Public Policy, Moldova
Without planning on it, I managed to deliver a one-liner that morning that’s worth rephrasing and reiterating here: Smart government should not just serve citizens with smartphones.
I look forward to your thoughts and comments, for those of you who make it through the whole keynote.
Tens of millions of citizens in the United States are watching as Hurricane Irene churns up the East Coast. If you’re in the path of the immense storm, today is a critical day to prepare. Visit Ready.gov for relevant resources. Unfortunately for citizens in my home state, New York City is right in the path of Hurricane Irene. As many New Yorkers look for information online, however, we’re watching NYC.gov is buckling under demand. For part of Friday morning, NYC.gov would not resolve. The outage is providing a real-time experiment in how a megalopolis with millions of citizens provides information during a natural disaster.
As the Village Voice reported, NYC is evacuating the most vulnerable and putting out advisories but city websites are down. As a result, we’re watching how city government is forced to pivot to the Internet and commercial websites, including social media, to get information out.
Dropbox is hosting a Hurricane #Irene Evacuation PDF (It’s not completely clear if city government uploaded the PDF or not, when this post was published). NYC chief digital officer Rachel Sterne and the official NYC.gov Twitter account have acknowledged and apologized for the outage and pointed citizens to docstoc.com for the official evacuation map:
What is clear, amidst growing concerns of a multi-billion dollar disaster, is that the New York City government’s website hosting strategy needs to be revisited. According to Provide Security, NYC servers are hosted in a data center in Brooklyn. Spikes in demand are precisely what cloud computing offers to the private sector and, increasingly, to federal government. As hurricane clouds gather, it’s probably past time for New York government to get familiar into cloudbursting or move quickly implementing internal architectures that include a private cloud, through Nebula or something similar, to handle the load. In the context of disasters, surge capacity for government websites is no longer a “nice-to-have” — it’s a must-have.
UPDATE: Civic technologist Philip Ashlock is mirroring NYC Irene data & links on Amazon Web Services (AWS). Even though NYC didn’t move critical resources to the cloud itself, a member of New York City’s technology community stepped up to help the city and citizens in a crisis. That’s Gov 2.0 in action:
The federal government is providing information on Hurricane Irene at Hurricanes.gov and sharing news and advisories in real-time on the radio, television, mobile devices and online using social media channels. A curated list from the Federal Emergency Management Agency (@FEMA) is embedded below:
If you use Twitter, a key follow this weekend is FEMA Administrator Craig Fugate, who tweets at @CraigAtFEMA. This morning, Fugate tweeted out a link to new digital tools, including a FEMA Android app and text shortcodes. If you’re at risk, this information is for you. Shayne Adamski, senior manager for digital engagement, blogged the details:
In the new FEMA App, you’ll be able to:
Check off the items you have in your family’s emergency kit,
Enter your family emergency meeting locations,
Review safety tips on what to do before, during and after a disaster,
View a map of shelters and disaster recovery centers across the U.S., and
Read our latest blog posts.
When we built the app, we kept the disaster survivor in mind, making sure much of the information would be available even if cell phone service isn’t, so you’ll be able to access the important information on how to safe after a disaster, as well as your family emergency meeting locations.
So as Administrator Fugate said, you can download our app today in the Android market, and look for FEMA App for Blackberry version 6 devices and iPhones in the coming weeks.
FEMA Text Messages
A new and separate service from the new app, our text message updates will allow cell phone users to receive text message updates from FEMA.
Text PREPARE to 43362 (4FEMA) to sign up to receive monthly disaster safety tips
Text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (example: shelter 12345)
(For availability of shelters and services, contact your local emergency management agency.)
Text DRC + your ZIP code to 44362 (4FEMA) to find the nearest disaster recovery center in your area (for example, if you lived in Annandale, Virginia with a Zip Code of 22003, you’d text DRC 22003).
We’re excited to provide these two new ways you can access information on your mobile device, in addition to our already existing mobile site – m.fema.gov. Stay tuned to our blog, Facebook and Twitter channels as we roll out our app to the remaining smartphone operating systems and make enhancements to our text messages program.
So download the app or text PREPARE to 44362, and then leave us a comment and let us know what you think. We encourage you to tell a family member, friend, or neighbor as well, so they can have disaster safety information always at their fingertips.
Kundra, whose last day of work at the White House Office of Management and Budget was last Friday, is now at the Harvard Kennedy School and Berkman Center.
I arrived at a White House that was, as the Washington Post put it, “stuck” in the “Dark Ages of technology.” In their words, “If the Obama campaign represented a sleek, new iPhone kind of future, the first day of the Obama administration looked more like the rotary-dial past.”
As my team congratulated me on the new job, they handed me a stack of documents with $27 billion worth of technology projects that were years behind schedule and millions of dollars over budget. At the time, those documents were what passed for real-time updates on the performance of IT projects. My neighbor’s ten year old could look up the latest stats of his favorite baseball player on his phone on the school bus, but I couldn’t get an update on how we were spending billions of taxpayer dollars while at my desk in the White House. And at the same time, the President of the United States had to fight tooth and nail to simply get a blackberry.
These were symptoms of a much larger problem.
The information technology gap between the public and private sectors makes the Federal Government less productive and less effective at providing basic services to its citizens. Closing this gap is the key to making government work better for the American people – the ultimate goal.
His complete thoughts are embedded below. If you’re interested in frank insight into why changing government through information technology isn’t easy, read on.
It’s going to be a while before we’ll know if this bold vision comes to pass, but it’s important to be clear: this private sector innovation and startup is the outgrowth of one of NASA’s open government initiatives, where a technology developed by the government was released to the public to innovate upon.
That outcome can be at least partially attributed to Nebula CEO Chris Kemp, the former NASA CTO for IT, built a cloud “dream team” for Nebula’s launch from Kleiner Perkins’ basement. Nebula has the potential to bring cheaper private clouds to enterprises and small to medium-sized business to government, which could stand to leapfrog a generation of technology. (Putting a cloud behind an organization’s firewall could also address the security and compliance challenges that have hampered adoption of public cloud by enterprise and government users.) You can watch the announcement of Nebula at OSCON in the video below:
I talked with Kemp yesterday about OpenStack, his new startup, enterprise IT and innovation in government. “I am just unbelievably excited about all of the innovation that’s going to happen, he said. “When I left NASA, there was an open playing field. Citrix has bet their company on a tech that emerged out of NASA. Rackspace has incorporated it as well. Dell and HP are working with OpenStack too.”
Kemp, at least for now, doesn’t appear to be looking towards acquisition as his exit strategy. “We’re building a whole new company,” he said. “It’s not going to acquired by Dell or another large vendor. It’s too important to be lost in a big organization. The opportunity here is to build a lasting company that plays a key role in how computing unfolds.”
It’s the potential to change the world that seems to have brought a glint to Kemp’s eye. “This is why I left NASA,” he said. “I had this idea, this concept, I knew it had the potential to change the world, I knew it was time to build that. There are things you can only do inside of government, and there are things you can only do outside of government.”
In at least one sense, this outcome is about Gov 2.0 versus the beast of bureaucracy, once again. “The thing I learned at NASA is the biggest barrier to this stuff is the culture within the organization,” said Kemp. “It’s people. In a federal agency, people have been there forever and have spent tons of money on tools. What we’re doing with this appliance will disrupt a lot of that.”
Kemp also offered a suggestion to government agencies with innovators trying to make a difference. “The real shame is that you take the most risk-averse people in the world – government civil servants – and make them take the most dangerous leap, to end their careers, to be entrepreneurs. Imagine if government allowed people to take one year without pay, try to create something, and then return to public service.”
While that may be an unlikely dream, Kemp has left government himself, jumping to an endeavour that has the potential to disrupt the future of computing. “We want people to build on a platform that isn’t unnecessarily expensive or reliable,” he said. “We’re selling a little box that creates an infrastructure service and supporting it. You plug it in at the top of the rack where basically joins ‘the collective.’ It becomes part of a massive compute and storage cloud that’s compatible with Amazon and allows anyone to use a cloud that based on standards.
And they can do it with the cheapest hardware.”
Open source has been a key component of NASA’s open government work. Now one of its open source projects may become part of the work of many other people in industries unrelated to aerospace. With the launch of Nebula, an open government initiative looks set to create significant value — and jobs — in the private sector, along with driving open innovation in information technology.
To those in media, government or commentariot who think that cloud computing or open data might be going away in federal government after the departure of federal CIO Vivek Kundra next month, Dave McClure offered a simple message today: these trends are “inevitable.”
Cloud computing, for instance, will “survive if we change federal CIOs,” he said. “It’s here, and it’s not going away. McClure describes cloud computing as a worldwide global development in both business and government, where the economics and efficiencies created are “compelling.” The move to the cloud, for instance, is behind US plans to close or consolidate some 800 data centers,, including hundreds by the end of 2011.
Cloud computing was just one of five macro trends that McClure “listed at this year’s FOSE Conference in Washington, D.C. FOSE is one of the biggest annual government IT conferences.
inevitable. Here’s the breakdown:
1) Cloud computing
The GSA is the “engine behind the administration’s ‘cloud-first’ strategy,” said McClure, lining up the procurement details for government to adopt it. He said that he’s seen “maturity” in this area in the past 18-24 months. Two years ago, National Institute of Standards and Technology (NIST) was spending time at conferences and panels defining it. Now we have cloud deployments that are robust and scalable, said McClure, including infrastructure as a service and email-as-a-service.
Government cloud deployments now includes public facing websites, storage, disaster recovery andare beginning to move into financial apps.
2) Collaboration and engagement
The cloud is teaching us that once we free data, make it accessible, and make it usable, it’s
creating opportunities for effective collaboration with citizens, said McClure, noting that this trend is in its “early stages.”
3) Open data and big data
Data.gov has “treasure troves” of data that entrepreneurs and citizens are turning into hundreds of applications and innovations, said McClure. Inside of government, he said that access to data is creating a “thirst” for data mining and business intelligence that help public servants work more efficient.
Mobile computing will be the next wave of innovation, said McClure, delivering value to ourselves and delivering value to citizens. Government is “entrenched in thinking about creation of data on websites or desktop PCs,” he said. That perspective is, in this context, dated. Most of the audience here has a smartphone, he pointed out, with most interactions occurring on the hip device. “That’s going to be the new platform,” a transition that’s “absolutely inevitable,” he said, “despite arguments about digital divide and broadband access.”
As McClure noted, you have to include security at a government IT conference. The need for improved security on the Web, for critical infrastructure, on email and where ever else government has exposed attack surface is clear to all observers.
There’s a new version of data.gov going online. For those keeping track, Data.gov is the open data website that the United States federal government launched two years ago. The most recent iteration integrates the services of Socrata, a Seattle-based startup that has quietly been helping cities and states around the country to get their data online. For more on the new version of Data.gov, check out explore.data.gov or watch Socrata’s introductory video about the changes.
One caveat: It was only a few weeks ago that Congress cut funding to open government data platforms by 75% – which includes data.gov. Federal CIO Vivek Kundra has not made any public statements about how the remaining $8 million dollars of the Office of Management and Budget’s e-government funds will be allocated, but given the ongoing revamp of data.gov, the smart money, so to speak, looks to be that the premier federal open government website will not only stay online but gain more functionality.
For a more personal look, here’s a video interview I recorded with Allen Vander Wallie, a program manager for Data.gov at the U.S. General Services Administration, where he talks about the potential for open data.
Last December, the White House proposed sweeping IT reforms. Today in Washington, the nation’s top IT executives will discuss progress on those proposals and assess the challenges that lie ahead. The livestream is embedded below:
Government managers must learn from what is working in the private sector and apply these best practices to deliver services better, faster, and at lower cost. Such best practices include increasingly popular lower-cost, self-service options accessed by the Internet or mobile phone and improved processes that deliver services faster and more responsively, reducing the overall need for customer inquiries and complaints. The Federal Government has a responsibility to streamline and make more efficient its service delivery to better serve the public.”
The White House Office of Management and Budget’s Jeff Zients, the national chief performance officer, will talk about productivity and efficiency enabled by information technology. As the Washington Post reported, Zients will unveil a new customer service initiative this afternoon as well.
According to Politico’s Morning Tech, federal “CIO Vivek Kundra will offer an update on the administration’s IT plans; Deputy Energy Secy Daniel Poneman will focus his remarks on cloud use and adoption; Deputy USDA Secy Kathleen Merrigan will chat about data centers; VA’s Roger Baker will discuss the administration’s plans to eliminate or revise underperforming IT projects and DHS CIO Richard Spires will outline efforts to set up IT best practices.”
More to come as the event goes forward.
Editor’s Note: The White House livestream went down about 18 minutes in and then went on and off. Unfortunately, as this correspondent did not attend in person, other first accounts will have to capture much of what occurred.
FCC.gov reboots as an open government platform. The new FCC.gov isn’t just a site any more: it’s a Web service that taps into open source, the cloud, and collective intelligence. In the world of Gov 2.0, that’s a substantial reframing of what government can do online.
Later this week, a new version of FCC.gov will go live. It’s a complete redesign of the Federal Communications Online presence. You could even call it a reboot, in keeping with the FCC launch of reboot.gov last January.
There’s much more to report on when the new FCC.gov goes online. For now, here’s a preview of something nifty that’s already live: the new FCC custom URL shortener, FCC.us.